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Refund policy

To start a U.S. return, please click here

 

RETURN POLICY

- We ONLY offer STORE CREDIT for returned items. We DO NOT issue refunds to the original method of payment. 

- You will receive your store credit gift card via email within 5-7 business days of delivery of a return back to our warehouse. Store credit never expires.

- Shipping costs are not included in the store credit amount and will not be refunded.

- We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout. We do not make price adjustments on any past or future orders.

- If you need to exchange an item, please return your original order and use your store credit gift card towards the new order. We do not honor sale prices on exchanges if the sale has ended. 

- Please note items that say "Final Sale" in the description are not eligible for return or exchange.

 

RETURN SHIPPING

- We offer FREE return shipping on all U.S. orders through our Returns Portal, and there are no restocking fees.

- We do not offer free return shipping on international orders. 

- You have 35 days from the date of fulfillment (the date you receive your fulfillment confirmation email) to return your order. 


INTERNATIONAL RETURNS

- The international customer incurs return shipping expenses. We recommend shipping your return with a carrier service that is easily tracked.

- Please include a note inside the package with your name and order number.

- The customer is responsible for providing a tracking number to Baltic Born if needed.

 

DAMAGED/WRONG ITEM DELIVERED

- If you receive a damaged or wrong item, please email us at hello@balticborn.com with your order number and a photo of the damaged or wrong item within 14 days of receiving your package. 

- DO NOT submit your order on our Returns Portal.

- If an item has been WORN or WASHED, it NO LONGER QUALIFIES for damage compensation or a return.


To receive your STORE CREDIT, item(s) must be:

- Unworn with tags still attached.

- No trace of animal hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc.

- Item(s) must be in RESALABLE CONDITION. We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a damaged/defective item before returning it, as mentioned above.

- All swim returns must be in original condition with tags attached, hygienic liners in place, and no sign of wear. We will inspect all swimwear for any signs of prolonged wear. If found, the item will not be returnable and will be discarded. Store credit will NOT be issued for swimsuit pieces that are returned without the original hygienic liner. 


DISCOUNT CODES

- General discount codes are one use only.

- Discount codes of any kind (including those redeemed from rewards points) are not stackable.


COLOR DISCREPANCIES

- Product color variations may occur due to digital photography and lighting discrepancies. Please review the product description for any further details regarding color. 


If you have any questions about your return, please email us at hello@balticborn.com