To start your return, CLICK HERE!
We ONLY offer STORE CREDIT for returned items. You will receive your store credit via email. We DO NOT issue refunds to original method of payment. Shipping costs are not included in the store credit and will not be refunded.
Returns are FREE for all U.S. orders and no restocking fees. You have 21 days from the date of delivery to return eligible items.
We DO NOT offer exchanges for any items at any time. If you need to exchange an item, please return your original order and use your gift card that was emailed to you, to purchase the new item.
We hope this will encourage you to take your time in selecting your purchases. Feel free to reach out to us with any questions regarding sizing or styling. Store credit never expires. We get new styles regularly and hope we can assist you in finding something new if your purchase doesn’t work out.
To receive STORE CREDIT item(s) must be:
-Unworn with tags still attached
-No trace of animal hair, deodorant, make up, strong smell such as perfume, smoke etc.
-Item(s) must be in RESALABLE CONDITION. We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a defective item before returning item.
DAMAGED ITEM RECEIVED:
If you receive a damaged item, please email us at firstname.lastname@example.org with your order number and a photo of the damaged item within 14 days of receiving your package. Do not submit your order on our return portal at the link above.
Final Sale Items:
All final sale items are clearly marked at the top of the product description. Please pay close attention to this when shopping. This policy is firm and no exceptions will be made.
All swim returns must be in original condition:
-Liners in place
-No sign of wear
We will inspect all swimwear for any signs of prolonged wear. If found, the item will not be returnable and will be discarded.
Jewelry and Accessories:
Due to the hygienic nature of these items, jewelry, hosiery, and accessories such as hats, belts, scarves, etc. are not returnable. All jewelry and accessory are final sale; no exceptions will be made.
Due to the hygienic nature of these items, all underwear items are not returnable. They are final sale; no exceptions will be made.
*We are not responsible for any lost returned packages.*
*Due to Covid-19 there are and will be delays in shipping times. Domestic orders can take up to 3 weeks and longer for international orders.*
We offer $7 flat-rate shipping on all domestic orders up to $99.99 and free shipping on all domestic orders over $100.00.
For international orders, shipping costs will be calculated at checkout.
Orders typically ship from our warehouse within 2-3 business days (excluding weekends and holidays). Please allow extra shipping time during sale periods and holiday seasons. Orders are shipped with standard ground service from Utah and will take 5-8 days for delivery, depending on the recipient's state. A tracking number will be emailed to the customer after the order has shipped. Baltic Born is not responsible for any delays due to local disruptions. Baltic Born is not responsible for lost or stolen packages, please contact your local post office.
PLEASE NOTE, WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS. NO EXCEPTIONS.