To start your return, CLICK HERE!
We ONLY offer STORE CREDIT for returned items. You will receive your store credit via email. We DO NOT issue refunds to original method of payment. Shipping costs are not included in the store credit and will not be refunded.
WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS INCLUDING ADDRESS CHANGES ONCE ORDER HAS BEEN PLACED. NO EXCEPTIONS.
Returns are FREE for all U.S. orders and there are no restocking fees. You have 21 days from the date of your order's delivery to drop off your eligible return at the post office. Please be aware we track orders according to the day they were scanned into the post office. We do NOT make price adjustments on any past or future orders.
We DO NOT offer exchanges for any items at any time. If you need to exchange an item, please return your original order and use your gift card that was emailed to you, to purchase the new item.
We hope this will encourage you to take your time in selecting your purchases. Feel free to reach out to us with any questions regarding sizing or styling. Store credit never expires. We get new styles regularly and hope we can assist you in finding something new if your purchase doesn’t work out.
To receive STORE CREDIT item(s) must be:
-Unworn with tags still attached
-No trace of animal hair, deodorant, make up, strong smell such as perfume, body odor, smoke etc.
-Item(s) must be in RESALABLE CONDITION. We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a defective item before returning item.
DAMAGED/WRONG ITEM RECEIVED:
If you receive a damaged or wrong item, please email us at hello@balticborn.com with your order number and a photo of the damaged or wrong item within 7 days of receiving your package. Do not submit your order on our return portal at the link above. If your item is damaged, do not wear the item! Once you have worn your item, it no longer qualifies for a return or "damaged item".
Final Sale Items:
All final sale items are clearly marked at the top of the product description. Please pay close attention to this when shopping. This policy is firm and no exceptions will be made.
Swim:
All swim returns must be in original condition:
-Tags attached
-Liners in place
-No sign of wear
We will inspect all swimwear for any signs of prolonged wear. If found, the item will not be returnable and will be discarded.
Jewelry and Accessories:
Due to the hygienic nature of these items, jewelry, hosiery, and accessories such as hats, belts, scarves, etc. are not returnable. All jewelry and accessories are final sale; no exceptions will be made.
Body:
Due to the hygienic nature of these items, all underwear items are not returnable. They are final sale; no exceptions will be made.
*We are not responsible for any lost returned packages.*
*Due to Covid-19 there will be delays in shipping times. Domestic orders could take up to 3 weeks and international orders 4-8 weeks. We are not responsible for lost, stolen or misplaced packages.*
If your order is still tracking as IN TRANSIT, we will NOT send another order or offer a refund.
We offer $7 flat-rate shipping on all domestic orders up to $99.99 and free shipping on all domestic orders over $100.00.
For international orders, shipping costs will be calculated at checkout.
We offer $25 express shipping on all domestic orders. These orders must be placed before 12pm MST to go out the same day. Delivery time is 2-3 business days. This does not include holidays or weekends. Packages do not go out Saturday, Sunday or holidays. If you order on a Friday after 12pm MST, your order will ship the following business day. All express orders will be shipped via UPS and CANNOT be delivered to a PO box so please provide a good address when ordering express.
Any delivery issues with express orders MUST be reported to Baltic Born within 7 days of ordering.
Orders typically ship from our warehouse within 4-5 business days (excluding weekends and holidays). Please allow extra shipping time during sale periods and holiday seasons. Orders are shipped with standard ground service from Utah and will take an additional 5-8 days for delivery, depending on the recipient's state. A tracking number will be emailed to the customer after the order has been processed. Baltic Born is not responsible for any delays due to local disruptions. Baltic Born is not responsible for LOST, DAMAGED or STOLEN PACKAGES, please contact your local post office.
WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS INCLUDING ADDRESS CHANGES ONCE ORDER HAS BEEN PLACED. NO EXCEPTIONS.