Returns

To start a return, please click HERE

 

- We ONLY offer STORE CREDIT for returned items and DO NOT issue refunds to the original method of payment. Your store credit will be issued in USD via email within 5-10 business days of delivery of your return back to our warehouse. Store credit never expires.
- Please note, items that say "Final Sale" in the description are not eligible for return or exchange. If a final sale item is sent back with a return, customer is responsible to pay for return shipping or the item will be donated.
- Customer has 30 days from the time of delivery to return item(s).
- Shipping charges and the $3.48 fee for Redo Free Returns & Exchanges + Shipping Protection are not included in the store credit amount and will not be refunded.
- We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout. 
- Price adjustments will not be made for any past or future orders. 
- Some items require a $25 restocking fee that will be deducted from your store credit. Please check the product description to see if this fee applies to the product ordered.
- Multiple returns of damaged/unsellable items will revoke customer’s return eligibility.

 

REDO FREE RETURNS & EXCHANGES + SHIPPING PROTECTION (available in US and Canada only):

- By selecting Redo Free Returns & Exchanges + Shipping Protection at checkout, your shipping cost will be covered on exchanges and returns.
- Rest assured that your goods are covered! With the re:do shipping protection, your order is protected from being lost, stolen, damaged or shipped incorrectly. The Redo Free Returns & Exchanges + Shipping Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase re:do, you will be responsible for all exchange shipping costs and your package will not have shipping protection.
- To learn more about our Redo Free Returns and Exchanges + Shipping Protection click HERE

 

To receive your STORE CREDIT, item(s) must be:

- Unworn with tags still attached.

- No trace of animal hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc.
- Item(s) must be like new and in RESALABLE CONDITION. 
- All swim returns must be in original condition with tags attached, hygienic liners in place, and no sign of wear. We will inspect all swimwear for any signs of prolonged wear. If found, the item will not be returnable and will be discarded. 

 

INTERNATIONAL RETURNS:

- Customers outside the US and Canada are responsible for return shipping expenses. 
- Please start your return through our return portal HERE.

 

INCORRECT ITEM DELIVERED OR MISSING ITEM FROM ORDER:

- If you received an incorrect item or are missing an item from your order, please reach out to our customer service team within 14 days of the package delivery. We ask that you keep a hold of the shipping packaging as well as the order packing slip while we investigate.

  

DAMAGED ITEM SENT:

- If you receive a damaged item, please submit a claim through the portal HERE within 14 days of receiving your package. If the order was placed with express shipping please report within 7 days of delivery.
- If an item has been WORN or WASHED, it NO LONGER QUALIFIES for damage compensation or a return.
- Once a claim is opened, if we don't hear back or get a response within 30 days then the claim will be closed.

 

COLOR DISCREPANCIES:

- Product color variations may occur due to digital photography and lighting discrepancies. Please review the product description for any further details regarding color. 
- Color may vary with style. If you have questions regarding color matching for wedding parties, please order color swatches before purchasing, or email our Customer Service Team at hello@balticborn.com

 

DISCOUNT CODES:

- General discount codes are one use only.
- Discount codes of any kind (including those redeemed from rewards points) are not stackable.

If you have any questions about your return, please email us at hello@balticborn.com

 

Updated 4/23/2024