Returns
Need to start a return or exchange? Please click HERE
Return Policy:- Most items are eligible for a refund within 14 days of the tracked delivery date, or for store credit or an exchange within 30 days of delivery. All returns without the purchase of “Package Protection + Return Shipping” are subject to applicable shipping and restocking fees
- Shipping charges and the fee for “Package Protection + Return Shipping” are not eligible for refund or store credit.
- We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout.
- Price adjustments will not be made for any past or future orders.
- Items sent back without starting a return through the return portal will automatically be issued store credit (items must first be received and inspected at our facility) Baltic Born cannot be responsible for items lost or damaged in transit.
- We cannot guarantee the correct store credit amount to be issued when items from separate returns are combined so please make sure returns are sent back with the correct label.
Return items may be eligible for store credit.
Return Conditions:
- Items must be unworn with all tags attached, including sizing tags and return security tags (such as return protection ribbons, where applicable). Return protection ribbons are currently used on select products only. If a ribbon is removed, the item will not be eligible for a refund, exchange, or store credit.
- Items must have no trace of human or pet hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc.
- Item(s) must be like-new and in RESALABLE CONDITION.
- All swim returns must be in original condition with tags attached, hygienic liners in place, and no sign of wear. We will inspect all swimwear for any signs of wear. If found, the item will be discarded.
- Items that do not meet the specified return conditions may be ineligible for a refund or compensation.
- Baltic Born reserves the right to revoke customer’s return eligibility based on multiple returns of damaged/unsellable items
Final Sale
- Items marked "FINAL SALE" are NOT eligible for return for refund, store credit or exchange, regardless of “Package Protection + Return Shipping” purchase.
- If a final sale item is returned, there will be NO return compensation (store credit or refund) issued, the item will be donated and the customer will not be contacted.
Return Handling Fees
- All returns are subject to a $10 USD shipping charge unless “Package Protection + Return Shipping” was purchased on the initial order.
- All refunds for returned items are subject to a $10 restocking fee. This fee will be waived for customers who purchase “Package Protection + Return Shipping” or elect to receive store credit or an exchange in lieu of a monetary refund.
- Shipping and Restock/Handling fees will be deducted from your return or store credit amount
INTERNATIONAL RETURNS:
- To make an international return, please start a return HERE.
Note: Baltic Born only provides return shipping labels for customers in the U.S. and Canada. Other International customers are responsible for arranging and purchasing a return label through their local shipping provider after starting a return HERE.
- Exchanges are only available to US and Canada customers.
EU Right of Withdrawal:
European Union customers have the right to withdraw from their purchase in accordance with EU Consumer Rights Directive 2011/83/EU. If the shipping address on your order is in an EU member country, you may withdraw at any time from the date of purchase through 14 days after the date your order is delivered. If your order is delivered in multiple shipments, the withdrawal period will expire 14 days after you receive the last item.
To withdraw from your purchase, please use the withdrawal form available on our website HERE. If your order has already shipped, your refund will not be processed until the items have been returned to us.
Pre-shipment cancellations: Refunds will be issued to the original payment method within 14 days of the withdrawal submission.
Shipped orders: The 14-day refund window begins on the date we receive your withdrawal request, but the refund will be withheld until we receive proof of return shipment or the goods arrive back to us, whichever comes first. If proof of shipment is received after day 14, the refund will be issued immediately (payment processing times vary by banking institution).
You must return the goods within 14 days of submitting your withdrawal request. You are responsible for arranging and covering the cost of return shipping. We recommend using a tracked and insured shipping method, as you bear responsibility for the goods until they are received by us.
Compensation Methods & Processing Time
Instant Exchanges:
- Instant Exchange orders require credit card information, a $0 hold will show on your account. Instant exchange orders are placed immediately and cannot be canceled or changed, they are subject to standard processing times.
- If the original purchased item is not returned you will be charged the full amount for the new item. If you would like to return the item you exchanged for please start a separate return through our return portal.
- Exchanges may not be available for all items or in all situations.
- If you believe you have been charged for an instant exchange by error please reach out to [email protected]
Standard Exchange:
- Exchange orders will be placed once your return is processed (3-5 business days after we receive your return). Exchange orders are subject to standard processing times.
-If your return expires, the exchange order will be canceled
-If an item is returned after expiration, store credit will be issued
-If an item goes out of stock before your items are returned, the exchange will be canceled and you will be issued a refund to your original form of payment.
*gift cards cannot be purchased as an exchange item
*If a wrong item is returned, or an item is missing from an exchange Baltic Born will revoke return eligibility until the correct/missing items are returned or compensated for
- Exchanges may not be available for all items or in all situations.
- If the total cost of your exchange items plus shipping costs exceeds the value of your return, an additional credit card payment may be required to cover the difference.
Store Credit:
- If selected, store credit will be issued via email within 3-5 business days of your return being processed. Store credit will expire after 12 months of issue date. If you reside in Florida, Illinois, Maryland, or New Mexico, your store credit will not expire after 12 months from the issue date.
Refunds:
- Refunds will be issued to your original payment method within 3-5 business days of your return being processed.
- Items that were purchased with store credit can only be refunded in store credit.
Cancel or Edit a return:
If you would like to Edit or Cancel your return, please do so through the return status page found in your return email
- Exchanges cannot be edited or canceled
“Package Protection and Return Shipping”
- Your order is protected from being lost, stolen, or damaged.
- Return and exchange shipping costs are waived for orders placed with “Package Protection and Return Shipping”
- “Package Protection and Return Shipping” cannot be removed from an order once the order has been placed.
- For returns to be covered under this policy, the return must be started through the Baltic Born Returns Portal, Baltic Born is not liable for any shipping charges for items sent back outside of our return process
*Please note that this is different from receiving a flawed item. See “Damaged Items” below.
Discount Codes:
- General discount codes are single use only.
- Discount codes of any kind (including those redeemed from rewards points) cannot be combined with any other offers.
-Discount codes cannot be used towards exchange orders
-Store credit promotions do not apply towards exchange orders
Damaged Item:
-If you receive a damaged item, it must be reported within 14 calendar days of delivery for standard shipping orders or 7 days for express shipping orders. To get started on a damage claim, please start a return through our returns portal.
-Please note, we will need a clear photo of the damage or defect as well as a photo of the care tag (small interior tag- lists wash instructions) attached to the item.
*If the request is outside of the 14 day window or found to be washed/ worn the claim may be rejected. Please be aware once a claim is opened, if we do not receive a response within 30 days the claim will be closed, and we will not be compensating for any damage or defective items.
Color Discrepancies:
- Product color variations may occur due to digital photography and lighting discrepancies. Please review the product description for any further details regarding color.
- Color may vary with style. If you have questions regarding color matching for wedding parties, please order color swatches before purchasing, or email our Customer Service Team at [email protected]
Nordstrom and TikTok Shop Returns:
- Purchases placed through Nordstrom or TikTok Shop must be returned through those respective channels and will abide by the applicable return policy
- TikTok Shop and Nordstrom returns are not eligible for in store drop off
Treet:
To help promote sustainability we have partnered with Treet to launch Baltic Reborn to give your items a second chance!
Simply, take a few pics, answer some questions and submit for review. After it's sold you'll be emailed a prepaid shipping and receive cash for your item.
Have additional questions? Check out the site here: https://reborn.balticborn.com/about/info
*As this is a third-party, an account with Baltic Born cannot be used to login, a new account with Treet will need to be created.
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5025 W Hudson Wy Suite 70 Lehi, UT 84048
Mon–Fri: 8am–4pm Sat / Sun: Closed
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