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Returns

To Start a return please click here

 

We ONLY offer STORE CREDIT for returned items. You will receive your store credit via email. We DO NOT issue refunds to original method of payment. Shipping costs are not included in the store credit and will not be refunded.

WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS INCLUDING ADDRESS CHANGES ONCE ORDER HAS BEEN PLACED. NO EXCEPTIONS.

 

We offer FREE return shipping on all U.S. orders and there are no restocking fees. We do not offer free return shipping on international orders. You have 35 days from the date of fulfillment (the date you receive your fulfillment confirmation email) to return your order. Please note that items that say "Final Sale" in the description are not eligible for return.We do NOT make price adjustments on any past or future orders.


We DO NOT offer exchanges for any items at any time. If you need to exchange an item, please return your original order and use your gift card that was emailed to you. We do not honor sale prices on exchanges if the sale has ended.
Once your return has been delivered to Baltic Born, please allow 7-10 business days for your return to be processed and receive your store credit. We hope this will encourage you to take your time in selecting your purchases. Feel free to reach out to us with any questions regarding sizing or styling. Store credit never expires. We get new styles regularly and hope we can assist you in finding something new if your purchase doesn’t work out. For international returns, we recommend shipping your return with a carrier service that is easily tracked. The customer is responsible for providing a tracking number to Baltic Born if needed. The international customer incurs shipping expenses. Returned products are the senders responsibility until they reach Baltic Born warehouse.

To receive STORE CREDIT item(s) must be:
-Unworn with tags still attached
-No trace of animal hair, deodorant, make up, strong smell such as perfume, body odor, smoke etc.
-Item(s) must be in RESALABLE CONDITION We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a defective item before returning item.

 

DISCOUNT CODES:

General discount codes are one use only per customer.

DAMAGED/WRONG ITEM RECEIVED:
If you receive a damaged or wrong item, please email us at hello@balticborn.com with your order number and a photo of the damaged or wrong item within 7 days of receiving your package. Do not submit your order on our return portal at the link above. If your item is damaged, do not wear the item! Once you have worn your item, it no longer qualifies for a return or "damaged item".

If an item has been washed it no longer qualifies for damage compensation or a return.


Final Sale Items:
All final sale items are clearly marked at the top of the product description. Please pay close attention to this when shopping. This policy is firm and no exceptions will be made.

Swim:
All swim returns must be in original condition:
-Tags attached
-Liners in place
-No sign of wear
We will inspect all swimwear for any signs of prolonged wear. If found, the item will not be returnable and will be discarded. 
Store credit will NOT be issued for swimsuit pieces that are returned without the original hygienic liner. 


Jewelry and Accessories:
Due to the hygienic nature of these items, jewelry, hosiery, and accessories such as hats, belts, scarves, etc. are not returnable. All jewelry and accessories are final sale; no exceptions will be made.

If you have any questions about your return, please email us at hello@balticborn.com