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Shipping Policy

Shipping

Due to Covid-19, there will be delays in shipping times. Domestic orders may take up to 4 weeks and international orders 4-8 weeks. We are not responsible for lost, stolen or misplaced packages. 


Orders typically ship from our warehouse within 4-5 business days (excluding weekends and holidays). Please allow extra shipping time during sale periods and holiday seasons. Orders are shipped with standard ground service from Utah and will take an additional 5-8 days for delivery, depending on the recipient’s state. A tracking number will be emailed to the customer after the order has been processed. We cannot guarantee that there will not be shipping delays due to unforseen circumstances. Baltic Born is not responsible for any delays due to local disruptions. Baltic Born is not responsible for LOST, DAMAGED or STOLEN PACKAGES, please contact your local post office.

We offer $8 flat-rate shipping on all U.S. orders up to $149.99 and free shipping on all U.S. orders over $150.00. Free shipping does not apply to international orders.

 

We offer a flat rate for international shipping based on the area. We will not be charging duties or taxes for any international countries. The customer is responsible for all fees, duties and taxes. Estimated delivery for international orders is up to 21 business days from date of shipment (but can take up to 8 weeks due to unexpected delays). International orders will be delivered by the local mail service. For international orders, shipping costs will be calculated at checkout.


We offer $35 express shipping on all U.S. orders. These orders must be placed before 12pm MST to go out the same day. Delivery time is 2-3 business days. This does not include holidays or weekends. Packages do not go out Saturday, Sunday or holidays. If you order on a Friday after 12pm MST, your order will ship the following business day. All express orders will be shipped via UPS and/or FedEx and CANNOT be delivered to a PO box so please provide a good address when ordering express.

If your order is still tracking as IN TRANSIT, we will NOT send another order or offer a refund.

Any delivery issues with express orders MUST be reported to Baltic Born within 7 days of ordering.

WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS INCLUDING ADDRESS CHANGES ONCE ORDER HAS BEEN PLACED. NO EXCEPTIONS.

 

Shipping Warranty

Baltic Born Shipping Warranty

Rest assured that your goods are covered! With the Baltic Born Shipping Warranty, your order is protected from being lost, stolen, damaged or shipped incorrectly. The cost is $0.98 per order. 


What is covered by the Baltic Born Shipping Warranty?

If your order is damaged upon arrival, lost in transit, stolen after being marked delivered, or never arrives at all, our Baltic Born Shipping Warranty guarantees a replacement.


How do I add the Baltic Born Shipping Warranty to my order?

When you are in your cart at checkout, simply select the shipping warranty checkbox (sometimes it is already selected). This will add the Shipping Warranty to your order, which will guarantee your purchase is protected and kept safe from all events that are out of your control. 


How do I use my Baltic Born Shipping Warranty?

Simply email hello@balticborn.com with your order number and issue! Our team will take care of you! If you received a damaged item, please include a photo of the damage so we can get it taken care of right away.


How long will it take to get my replacement?

Once our team has confirmed your Shipping Warranty, your replacement will ship immediately. Standard shipping times apply.


How long do I wait to email Baltic Born if I encounter an issue with my purchase?

If you received a damaged product, you must email a photo of the damage within 7 days of receiving your package.

If your package did not arrive, but was marked delivered, email us in 6 business days to issue replacement.

If we have not been contacted regarding this within 30 days of your package being marked as delivered, we will not be compensating for any missing packages regardless of Shipping Warranty.

If your package is still in transit, email us in 4 weeks for domestic orders, 8 weeks for international orders.

 

The Baltic Born Shipping Warranty is powered by Guardia One.