In addition to shipping fees, returns are subject to a $10 restocking and handling fee. This fee will be waived for customers who elect to receive store credit or an exchange in lieu of a monetary refund. Items that have been laundered, worn, damaged, or have had any tags removed will not be eligible for a return. Final sale items are not eligible for return. Please refer to the additional details provided below.
Need to start a return or exchange? Please click HERE
Return Policy:
- Most items can be returned up to 14 days after tracking delivery date for refund to original payment method, store credit, or exchange. All returns are subject to applicable handling fees.
- Shipping charges and the fee for “Free Return Shipping + Package Protection” are not eligible for refund or store credit.
- We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout.
- Price adjustments will not be made for any past or future orders.
- Items sent back without starting a return through the return portal will automatically be issued store credit (items must first be received and inspected at our facility) Baltic Born cannot be responsible for items lost or damaged in transit.
Installments:
- Orders placed with an installment plan will be refunded to the original payment method and are not eligible for store credit or exchanges
Return Conditions:
- Items must be unworn with tags still attached. This includes sizing tags or return security tags (such as return protection ribbons where applicable).
- Items must have no trace of human or pet hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc.
- Item(s) must be like new and in RESALABLE CONDITION.
- All swim returns must be in original condition with tags attached, hygienic liners in place, and no sign of wear. We will inspect all swimwear for any signs of wear. If found, the item will be discarded.
- Items that do not meet the specified return conditions may be ineligible for a refund or compensation.
- Baltic Born reserves the right to revoke customer’s return eligibility based on multiple returns of damaged/unsellable items
Final Sale
- Items marked "FINAL SALE" are NOT eligible for return for refund, store credit or exchange, regardless of “Free Return Shipping & Package Protection” purchase.
- If a final sale item is returned, there will be NO return compensation (store credit or refund) issued, the item will be donated and the customer will not be contacted.
Return Handling Fees
- All returns are subject to a $10 (for US orders, cost of label for Canada) shipping charge unless “Free Return Shipping & Package Protection” was purchased on the initial order.
- All refunds for returned items are subject to a $10 restocking fee that is not covered by our “Free Return Shipping & Package Protection” policy. This fee will be waived for customers who elect to receive store credit or an exchange in lieu of a monetary refund.
*Some items may require a $25 restocking fee. Please check the product description to see if this fee applies to the product ordered.
- Shipping and Restock/Handling fees will be deducted from your return or store credit amount
INTERNATIONAL RETURNS:
- To make an international return, please start a return HERE.
Note: the cost of the return shipping label will be deducted from your store credit or refund amount as Baltic Børn does not cover that cost. Return labels are sent via email within 24 business hours of the request.
- International orders are not eligible for exchanges