WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS ONCE AN ORDER HAS BEEN PLACED. Please thoroughly double-check all order, contact, and payment information at checkout.
Baltic Born Shipping Warranty
Rest assured that your goods are covered! With the Baltic Born Shipping Warranty, your order is protected from being lost, stolen, damaged or shipped incorrectly. The cost starts at $1.50 and is based on the value of your order. The Baltic Born Shipping Warranty cannot be removed from order once the order has been placed.
What is covered by the Baltic Born Shipping Warranty?
If your order is damaged upon arrival, lost in transit, stolen after being marked as delivered, or never arrives at all, the Baltic Born Shipping Warranty is the package insurance that we utilize to compensate for these shipping issues.
How do I add the Baltic Born Shipping Warranty to my order?
When you are in your cart at checkout, simply confirm that the Shipping Warranty checkbox is selected. This will add the Shipping Warranty to your order and ensure that your purchase is protected from all events that are out of your control.
How do I use my Baltic Born Shipping Warranty?
Simply email email@example.com with your order number and issue! Our team will take care of you! If you received a damaged item, please include a photo of the damage so we can get it taken care of right away.
How long will it take to get my replacement?
Once our team has confirmed your Shipping Warranty, your replacement will ship immediately. Standard shipping times apply.
How long do I wait to email Baltic Born if I encounter an issue with my purchase?
- If you received a damaged product: You must email a photo of the damage within 14 days of receiving your package. If the order was placed with expedited shipping please report within 7 days of delivery.
- If your package was marked as delivered but has not arrived: You must contact us regarding this issue within 30 days of your package being marked as delivered, after which we will not be compensating for any missing packages regardless of Shipping Warranty.
- If your package is still in transit: Our Shipping Warranty considers domestic packages to be officially lost if it has been 2 weeks since the most recent tracking update and for international 4 weeks. You may email our team before then, but we will not be able to compensate until the 2 week or 4 week threshold has been met.
-Occasionally, shipping carriers prematurely scan packages as "delivered," but generally speaking, the package should show up within a few days. Please reach out to the shipping carrier and/or your local post office for more detailed information about delivery. If they do not have any info for you, and if you have still not received your package after 6 business days of it being marked as "delivered," please reach out to our Customer Service Team.
The Baltic Born Shipping Warranty is powered by Guardia One.