Shipping Policy

  • All standard, free standard and small item shipping orders require 2-5 business days to process prior to shipping. This does not include weekends or holidays.
  • The estimated shipping time begins once your order has finished processing.
  • Once your order is processed and fulfilled, you will get an email with shipping confirmation and a tracking number.
  • Please allow 1 business day for your tracking information to update.
  • Please allow extra shipping time during sale periods and holiday seasons.
  • Orders placed on Friday or holidays will not be processed until the next business day as our warehouse is closed Saturday and Sunday.
  • Any issues with express orders MUST be reported to our Customer Care team within 7 days of delivery.
  • Baltic Born is not responsible for any LOST, DAMAGED or STOLEN packages. Baltic Born is also not responsible for any delays due to local shipping disruptions.
  • Please reference our Baltic Born Shipping Warranty section below for information about optional package protection.
  • Shipping delays may occur due to unforeseen circumstances. Domestic orders may take up to 2 weeks for delivery and international orders up to 4 weeks.
  • If your package arrives damaged, please contact our Customer Care team within 24 hours of receiving your order.

United States Shipping

Method Shipping Fee Estimated Shipping Time
FREE Standard U.S. Shipping For orders over $125 FREE 5–10 Business Days
Small Item U.S. Shipping For orders under .5 lbs $5 5–10 Business Days
Standard U.S. Shipping $9.50 5–10 Business Days
Express U.S. Shipping Orders placed before 12pm MDT ship same day $35 2–3 Business Days

*PO Boxes and APO addresses will be shipped via USPS and/or DHL

International Shipping

Country / Region Method Shipping Fee Estimated Shipping Time
Canada Standard International Shipping (DDP) $12*Duties + taxes calculated at checkout 3–9 Business Days
Australia + New Zealand Standard International Shipping (DDP) $15*Duties + taxes calculated at checkout 8–12 Business Days
United Kingdom Standard International Shipping (DDP) $15*Duties + taxes calculated at checkout 4–9 Business Days
Europe (EU) Germany, Belgium, Denmark, France, Sweden, Austria, Finland, Hungary, Ireland, Netherlands, Poland, Spain, Croatia, Greece, Italy, Lithuania, Czech Republic, Bulgaria, Estonia, Latvia, Luxembourg, Malta, Romania, Slovakia, Slovenia, Portugal, Cyprus Standard International Shipping (DDP) $18*Duties + taxes calculated at checkout 3–10 Business Days
Singapore, Hong Kong + South Korea Standard International Shipping (DDP) $20*Duties + taxes calculated at checkout 4–10 Business Days

WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS ONCE AN ORDER HAS BEEN PLACED.

Please thoroughly double-check all order, contact, and payment information at checkout.

Free Return Shipping + Package Protection

Rest assured that your goods are covered! By paying for package protection on your order, you will qualify for a return at no extra cost, allowing you to maximize your return for store credit or exchange by avoiding higher return handling and shipping fees.

If you don't opt to pay the package protection fee, you can still do a return for store credit or exchange, but you may be responsible for the cost of the handling fee. Additionally, Baltic Born may not be liable for any lost, damaged or stolen packages.

Store policies may exclude certain items from this service, such as items that are final sale.

What is covered by Package Protection?

If your order is damaged upon arrival, lost in transit, stolen after being marked as delivered, or never arrives at all, Package Protection is the shipping warranty that we utilize to compensate for these shipping issues.

How do I add Package Protection to my order?

When you are at checkout, simply confirm that the Free Returns & Exchanges + Shipping Protection checkbox is selected. This will add Shipping Protection to your order and ensure that your purchase is protected from all events that are out of your control.

How do I use my Package Protection?

Have a problem with your order? Please reach out to [email protected] to make a claim.

How long will it take to get my replacement?

Once our team has confirmed your Package Protection, your replacement will ship immediately. Standard shipping times apply.

How long do I wait to submit a claim if I encounter an issue with my purchase?

If you received a damaged product: email [email protected] within 14 days of receiving your package. If the order was placed with expedited shipping please report within 7 days of delivery.

If your package was marked as delivered but has not arrived (OR is stuck in transit with no updates): Please reach out to the shipping carrier and/or your local post office for more information about delivery. If they do not have any info for you, and if you have still not received your package after 6 business days of it being marked as "delivered," or at least 10 days from the most recent carrier update, please submit a claim by emailing [email protected]. You must start a claim regarding this issue within 30 days of your package being marked as delivered (or the last tracking update). Please be aware once a claim is opened, if we do not receive a response within 30 days the claim will be closed, and we will not be compensating for any missing packages regardless of Package Protection.

Free Returns & Exchanges + Shipping Protection is not available for customers outside of the US and Canada.