Returns
Return requests must be initiated within 14 days of the delivery date. All returns are subject to a $10 shipping fee unless “Free Return Shipping + Package Protection” was purchased on the original order.
In addition to shipping fees, returns are subject to a $10 restocking and handling fee. This fee will be waived for customers who elect to receive store credit or an exchange in lieu of a monetary refund. Items that have been laundered, worn, damaged, or have had any tags removed will not be eligible for a return. Final sale items are not eligible for return. Please refer to the additional details provided below.
Need to start a return or exchange? Please click HERE
Return Policy:
- Most items can be returned up to 14 days after tracking delivery date for refund to original payment method, store credit, or exchange. All returns are subject to applicable handling fees.
- Shipping charges and the fee for “Free Return Shipping + Package Protection” are not eligible for refund or store credit.
- We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout.
- Price adjustments will not be made for any past or future orders.
-Items sent back without starting a return through the return portal will automatically be issued store credit (items must first be received and inspected at our facility) Baltic Born cannot be responsible for items lost or damaged in transit.
Installments:
-Orders placed with an installment plan will be refunded to the original payment method and are not eligible for store credit or exchanges
Return Conditions:
- Items must be unworn with tags still attached. This includes sizing tags or return security tags (such as return protection ribbons where applicable).
- Items must have no trace of human or pet hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc.
- Item(s) must be like new and in RESALABLE CONDITION.
- All swim returns must be in original condition with tags attached, hygienic liners in place, and no sign of wear. We will inspect all swimwear for any signs of wear. If found, the item will be discarded.
-Items that do not meet the specified return conditions may be ineligible for a refund or compensation.
-Baltic Born reserves the right to revoke customer’s return eligibility based on multiple returns of damaged/unsellable items
Final Sale
- Items marked "FINAL SALE" are NOT eligible for return for refund, store credit or exchange, regardless of “Free Return Shipping & Package Protection” purchase.
-If a final sale item is returned, there will be NO return compensation (store credit or refund) issued, the item will be donated and the customer will not be contacted.
Return Handling Fees
-All returns are subject to a $10 (for US orders, cost of label for Canada) shipping charge unless “Free Return Shipping & Package Protection” was purchased on the initial order.
-All refunds for returned items are subject to a $10 restocking fee that is not covered by our “Free Return Shipping & Package Protection” policy. This fee will be waived for customers who elect to receive store credit or an exchange in lieu of a monetary refund.
*Some items may require a $25 restocking fee. Please check the product description to see if this fee applies to the product ordered.
-Shipping and Restock/Handling fees will be deducted from your return or store credit amount
INTERNATIONAL RETURNS:
- To make an international return, please start a return HERE.
Note: the cost of the return shipping label will be deducted from your store credit or refund amount as Baltic Børn does not cover that cost. Return labels are sent via email within 24 business hours of the request.
- International orders are not eligible for exchanges
Cancel or Edit a return
-If you would like to Edit or Cancel your return, please do so through the return status page found in your return email
-Exchanges cannot be edited or cancelled
“Free Return Shipping & Package Protection”
-Your order is protected from being lost, stolen, or damaged.
-Return and exchange shipping costs are waived for orders placed with “Free Return Shipping & Package Protection”
-“Free Return Shipping & Package Protection” cannot be removed from an order once the order has been placed.
-For returns to be covered under this policy, the return must be started through the Baltic Born Returns Portal, Baltic Born is not liable for any shipping charges for items sent back outside of our return process
*Please note this does not apply to the $10 restocking fee for monetary refunds
*Please note that this is different from receiving a flawed item. See “Damaged Items” below.
Return Processing Time:
Instant Exchanges:
-Instant Exchange orders require credit card information, a $0 hold will show on your account. Instant exchange orders are placed immediately and cannot be canceled or changed, they are subject to standard processing times.
-If the original purchased item is not returned you will be charged the full amount for the new item. If you would like to return the item you exchanged for please start a separate return through our return portal.
-Returns on exchange items may only be eligible for store credit
-If you believe you have been charged for an instant exchange by error please reach out to hello@balticborn.com
Standard Exchange:
-Exchange orders will be placed once your return is processed (3-5 business days). Exchange orders are subject to standard processing times.
-Returns on exchange items may only be eligible for store credit
-If your return expires, the exchange order will be cancelled
-If an item is returned after expiration, store credit will be issued
-If an item goes out of stock before your items are returned, the exchange will be cancelled and you will be issued store credit equivalent to to the original credit amount
*gift cards cannot be purchased as an exchange item
*If a wrong item is returned, or an item is missing from an exchange Baltic Born will revoke return eligibility until the correct/missing items are returned or compensated for
Store Credit:
- If selected, store credit will be issued via email within 3-5 business days of your return being processed. Store credit will expire after 12 months of issue date. If you reside in Florida, Illinois, Maryland, or New Mexico, your store credit will not expire after 12 months from the issue date.
Refunds:
- Refunds will be issued to your original payment method within 3-5 business days of your return being processed.
- Returns that were purchased with store credit can only be refunded in store credit.
- All refunds are subject to a $10 restocking fee that is not covered by our “Free Return Shipping & Package Protection” policy. This fee will be waived for customers who elect to receive store credit or an exchange in lieu of a monetary refund.
Discount Codes:
- General discount codes are single use only.
- Discount codes of any kind (including those redeemed from rewards points) cannot be combined with any other offers.
-Discount codes can not be used towards exchange orders
-Store credit promotions do not apply towards exchange orders
Incorrect item delivered or missing from order:
- If you received an incorrect item or are missing an item from your order, please reach out to our customer service team within 14 days of the package delivery. We ask that you keep a hold of the shipping packaging as well as the order packing slip while we investigate.
Damaged item:
- If you receive a damaged item, please reach out to hello@balticborn.com within 14 days of receiving your package. If the order was placed with express shipping please report within 7 days of delivery.
- If an item has been WORN or WASHED, it NO LONGER QUALIFIES for damage compensation or a return.
- Once a claim is opened, if we don't hear back or get a response within 30 days,the claim will be closed.
Color discrepancies:
- Product color variations may occur due to digital photography and lighting discrepancies. Please review the product description for any further details regarding color.
- Color may vary with style. If you have questions regarding color matching for wedding parties, please order color swatches before purchasing, or email our Customer Service Team at hello@balticborn.com
Nordstrom and Tiktok Shop Returns
-purchases placed through Nordstrom or Tik Tok Shop must be returned through those respective channels.
Poshmark
We've partnered with Loop and Poshmark to make it easier than ever to give your item a second life and earn cash. When you select the "Resell on Poshmark" button next to your item, we'll help pre-populate the Poshmark listing form for you, so you can save time and get a head start on selling. Once your item sells, you'll receive an email from Poshmark with a pre-paid, pre-addressed shipping label. All you'll have to do is package the item up and drop it off at your nearest Post Office.
You can withdraw your earnings from Poshmark at any time. Poshmark takes a 20% fee for all orders over $15, and a flat fee of $2.95 for any orders under $15.
- Baltic Born is not liable for sales made on or through Poshmark. If you have any questions regarding your listing, please contact support@poshmark.com
If you have any questions about your return, please email us at hello@balticborn.com
Updated 1/06/2026
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